Privacy Policy
Last updated: February 26, 2026
AZ Retreat Properties, LLC (“Retreat AZ,” “we,” “us,” or “our”) provides vacation rental homes in Arizona. We respect your privacy and want you to understand how we collect, use, and protect your information. This Privacy Policy applies when you use our website RetreatAZ.com, communicate with us, stay at our properties, or receive SMS messages from us.
If you have any questions, you can contact us at support@retreataz.com.
1. Information We Collect
1.1 Information you provide directly
We collect information directly from you when you:
• Make or modify a reservation
• Contact us through our website, phone, text message, or email
• Submit a form or request information
This may include:
• Name
• Email address
• Phone number (including mobile numbers used for SMS communication)
• Mailing or billing address
• Reservation dates and stay details
• Messages or information you send to us
1.2 Information from third-party booking sources
If you book through a third-party travel website, booking channel, or reservation platform, they may share certain information with us so we can manage your reservation and provide your stay. This usually includes:
• Your name
• Contact information
• Reservation details
• Messages related to your trip
Those third-party services have their own privacy policies that apply to information you give them directly.
1.3 Information collected automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device type
• Pages you view and general usage information
We use this information to operate and improve our website and services.
2. How We Use Your Information
We use your information to:
• Process and manage reservations
• Provide check-in instructions and access details
• Communicate with you before, during, and after your stay
• Respond to questions or service requests
• Maintain business and financial records
• Comply with legal, tax, and regulatory requirements
• Improve our services and website
We do not sell your personal information and do not share phone numbers for any third-party marketing.
3. SMS Text Messaging
If you provide your mobile phone number, you may receive service-related SMS messages, such as:
• Reservation confirmations
• Pre-arrival and check-in information
• Access codes or directions
• Responses to questions you text to us
• Support or updates during your stay
3.1 How you provide consent
You may consent to SMS messaging when you:
• Enter your phone number during a booking or inquiry
• Request information or support by text
• Send a text message to us
• Provide verbal consent during a call or in person
3.2 Opt-out
You can unsubscribe at any time by replying:
• STOP — to stop receiving messages
• HELP — for assistance
Message and data rates may apply.
Message frequency varies based on your requests and needs.
3.3 Use of your phone number
Your phone number is used only for communication related to your reservation or stay.
We do not sell mobile phone numbers and do not share them with third-party marketing companies.
4. How We Share Information
We may share information only when necessary to operate our business, such as with:
• Payment processors
• Third-party booking sources and reservation channels
• Service providers that support our operations (e.g., technology, communication tools)
• Legal authorities when required by law
We do not share personal information for advertising or marketing purposes.
5. Data Retention
We retain personal information for as long as reasonably necessary to:
• Manage reservations and guest relationships
• Maintain accurate business and financial records
• Support customer service and resolve issues
• Meet legal, tax, or regulatory obligations
• Protect our business from fraud or misuse
This means some information may be kept for an extended period where the law permits and where we have a legitimate business purpose.
6. Cookies
Our website may use cookies or similar technologies to help the site function and understand how visitors use it. You can control or disable cookies through your browser settings.
7. Your Privacy Rights
Depending on your location, you may have rights such as:
• Requesting access to personal information we hold
• Requesting corrections to inaccurate information
• Requesting deletion, subject to legal or business-related retention needs
To submit a request, contact support@retreataz.com.
We may need to verify your identity before responding.
8. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date. Continued use of our services means you accept the updated policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:
AZ Retreat Properties, LLC
Email: support@retreataz.com
Website: https://www.RetreatAZ.com