Terms and conditions
Last updated: February 26, 2026
Welcome to RetreatAZ.com (“the Site”). These Terms of Service (“Terms”) are provided by AZ Retreat Properties, LLC (“Retreat AZ,” “we,” “us,” or “our”). By using our website, contacting us, booking a stay, or staying at one of our properties, you agree to these Terms.
If you do not agree to these Terms, you should discontinue use of our website and services.
If you have any questions about these Terms, you can contact us at support@retreataz.com.
1. Use of Our Website and Services
You may use our website and services only for lawful purposes. You agree not to:
• Use the Site in a way that violates any applicable laws
• Attempt to gain unauthorized access to any systems or accounts
• Interfere with the security or operation of the Site
• Use automated tools (such as bots or scrapers) that overload or disrupt the Site
• Provide false information or impersonate another person
We may suspend or restrict access for any conduct that violates these Terms.
2. Booking and Reservations
Reservations can be made directly with us or through third-party booking channels. All bookings, regardless of how they are made, are subject to:
• The booking confirmation you receive
• Any applicable rental or house rules
• Payment terms disclosed at the time of booking
• Additional terms required by the booking channel used
You are responsible for ensuring all reservation details you provide are accurate.
2.1 Payment & Fees
Payments may be processed by third-party payment providers. By submitting a payment, you authorize charges related to your reservation and agree to the payment provider’s terms.
2.2 Cancellations & Refunds
Cancellation and refund policies vary depending on the reservation and the booking channel. The cancellation terms you were shown at the time of booking apply.
If you booked through a third-party channel, that platform’s policies govern cancellations and refunds.
3. Guest Responsibilities
By staying at a Retreat AZ property, you agree to:
• Treat the property with respect and care
• Follow all posted house rules and check-in instructions
• Respect neighbors and the community
• Use appliances, amenities, and features safely and as intended
• Supervise children and guests in your party
• Report issues promptly so we can address them
• Vacate the property on time unless otherwise approved
You are responsible for any damage caused by you or your guests beyond normal wear and tear.
4. SMS Text Messaging
By providing your mobile number, you may receive service-related text messages, including:
• Reservation confirmations
• Check-in details
• Access codes and property instructions
• Replies to questions you text to us
• Support during your stay
4.1 Consent to SMS
You consent to receive SMS messages when you:
• Enter your phone number while booking or inquiring
• Request information by text
• Text us first
• Provide verbal consent over the phone or in person
4.2 Opt-Out
You may opt out at any time by replying:
• STOP — to unsubscribe
• HELP — for assistance
Message and data rates may apply. Message frequency varies based on your interaction with us.
We do not sell your phone number or share it with any third-party marketers.
5. Third-Party Booking Channels
If you book through a third-party travel website or reservation platform:
• Their terms and policies apply to your booking
• They may handle payments, cancellations, and communication
• They share necessary reservation details with us so we can manage your stay
We are not responsible for the functionality, policies, availability, or errors of any third-party booking channel.
6. Property Access and Safety
You agree to:
• Use any lockboxes, smart locks, or keypads safely and as instructed
• Keep the property secure during your stay
• Follow safety information provided at the property
You are responsible for ensuring guests in your party follow these guidelines.
7. Website Availability and Accuracy
We work to keep the Site accurate and available, but we do not guarantee:
• Continuous or uninterrupted operation
• That the Site will always be error-free
• That all descriptions or content are accurate or current
• That the Site is free from viruses or harmful elements
We may update, modify, or remove Site content at any time.
8. Liability Limitations
To the extent allowed by law:
• Retreat AZ is not liable for indirect, incidental, special, or consequential damages.
• We are not liable for lost personal property or belongings brought to the vacation rental.
• We are not responsible for the actions or omissions of third-party booking channels or service providers.
• You agree to use the properties, website, and communication tools at your own risk.
These limitations apply to the fullest extent permitted by applicable law.
9. Indemnification
You agree to indemnify and hold Retreat AZ harmless from any claims, losses, damages, or expenses arising from:
• Your misuse of the property
• Your violation of these Terms
• Damage caused by you or your guests
• Misuse of access codes, appliances, or amenities
10. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we handle personal information, including SMS messaging. You can review the Privacy Policy at:
https://www.RetreatAZ.com/privacy-policy
11. Changes to These Terms
We may update these Terms occasionally. The “Last updated” date reflects the most recent revision. Continued use of our website or services means you accept the updated Terms.
12. Contact Us
For any questions regarding these Terms, please contact:
AZ Retreat Properties, LLC
Email: support@retreataz.com
Website: https://www.RetreatAZ.com